At TF Apparel, we want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return within the timeframe outlined below.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be:

In the same condition that you received it
Unworn or unused
With tags attached
In its original packaging
Accompanied by proof of purchase or receipt
To start a return, please contact us at: returns@tfapparel.ng.com

Items sent back to us without first requesting a return will not be accepted.

If you have any questions about returns, you can contact us at returns@tfapparel.ng.

Damages and Issues

Please inspect your order upon reception. If your item is defective or damaged, or if you received the wrong item, contact us immediately so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

Perishable goods (such as food, flowers, or plants)
Custom or personalised products
Personal care items (such as beauty products)
Hazardous materials, flammable liquids, or gases
Please contact us if you have questions about whether your item qualifies for return.

Sale items and gift cards cannot be returned.

Exchanges

The fastest way to ensure you receive the item you want is to return the item you have. Once your return is accepted, you can place a new order for the replacement item.

Your item must still be:

Unworn or unused
With tags attached
In original packaging
Accompanied by proof of purchase

Refunds

Once we receive and inspect your return, we will notify you if your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or payment provider to process the refund.

If more than 15 business days have passed since your return was approved, please contact us at returns@tfapparel.ng and copy support@tfapparel.ng and hello@tfapparel.ng.